FAQLogin, passwords, etc.Login, passwords, etc. Question
AnswerHow do I log on to the web site? BBS? Leaguerunner? The various areas of the web site have a shared user database, so once you have given your user name and password (at the bottom of the left menu column), you will have access to all areas. If you choose to have the this information remembered, you will automatically be logged on whenever you visit any part of the site. If you had a BBS account which we were able to match to a TUC member ID, your user name in the new system is the same as it was on the BBS. Many users had more than one BBS account; these have been merged where possible, so try any names you can think of. If that doesn't work, your user name is probably your email address, or perhaps your full name. Again, many of our members previously had multiple accounts and these have been cleaned up, so you may have to try old addresses to find the right one. (You can also try a "site search", as this excellent new feature searches user names as well as all of the site content.) Many BBS accounts which we were not able to match to TUC member IDs will not have Leaguerunner access. If you suspect yours is such an account, email webmaster@tuc.org with your BBS user name and TUC account name, and I will make the required updates. If you had a BBS account which we were able to match to a TUC member ID, your password in the new system should be the same as it was on the BBS. Many users had more than one BBS account; these have been merged where possible, so try any passwords you can think of. TUC members for whom we were not able to find a matching BBS account, your password has probably been set to your postal code (all in lower case, with no space), in which case we recommend that you change it as soon as possible. See also "How do I change my password" below. If you can't log on to the site with any user name / password combination you can think of, send mail to admin@tuc.org with your full name (as registered with TUC), BBS user name (if any), a list of any email addresses that might be attached to the account, and anything else that you think might help us find you. If there is a new user name you would like to use, indicate that as well. If we can find you in the database, we will email you your user name, and you can then use the "Lost password recovery" link on the homepage to reset your password. Only if we email you back to tell you that you aren't in the database should you create a new account! If you are able to log in successfully, but don't like the user name that you've been stuck with, we'll be happy to change your user name to whatever you want (within reason). Spaces are not allowed in user names. Email admin@tuc.org with your current and requested new user name. The email must come from your registered email address; otherwise, we will send an email to that address to confirm the request. Click My Account in the left-hand menu, then Profile Info, then the Edit Personal Info link. At the bottom of that page, you can change your password. If you can't log in, try letting Zikula reset your password. I cannot log in. How do I recover/reset a forgotten password? For security reasons, passwords cannot be recovered, but they can be reset. Click My Account in the left-hand menu, then click the Lost password recovery link. Follow the directions there to reset your password. I am a new user. How do I create an account? Click My Account in the left-hand menu, then click the New account registration link. Follow the directions there to create your account. This will allow you to use some restricted areas of the site and post to the BBS. If you want to play with TUC, you will also need to select My Profile from the left side menu and complete your player profile before you can participate in league play. I used to be a TUC member but was not last year; do I need a new user account? Our user database was re-initialized at the beginning of the 2006 membership year, so if you were a member before that, we have no electronic record of it, and you will have to create a new account. Membership packages are not mailed out due to high costs and administration. They are distributed to team captains at the captains meetings for all rostered players. For players not yet on those rosters or in the odd event captains do not pickup packages, your package can be picked up at the TUC office (during regular business hours) or at TUC events. This is outlined in the membership letter, which will be sent out to each registered member in early May. Click the My Profile link in the left-hand menu, then "edit account" in the Zuluru menu. If I sign up as an individual and then am asked to join a team will I be able to join the team? Yes you can join the team, however the individual fee that you paid to TUC is not transferable to the team fee paid by your captain. Therefore you need to request a refund from TUC for your individual fee and pay your captain the portion of the team fee separately (as determined by your captain). To request a refund please email admin@tuc.org and indicate your name, the fee that you would like a refund for, and your full mailing address. Refunds are generally processed and mailed to you within 2-3 weeks and a 10% (or minimum $5) fee is dedcuted from your fee, per the TUC Refund Policy. |